Terms & Conditions

Last updated: 12 November 2026

1.About these terms

These Terms & Conditions apply when you use the Leapping website or order NFC cards and digital profile services from Leapping (“we”, “us”, “our”). By placing an order, you agree to these terms. Please also read our Privacy Policy.

2.Our products and services

We provide Standard, Custom, Premium and Team & Business NFC cards, together with a digital profile page that opens when the card is tapped or its QR code is scanned. Product photos and mock-ups on this website are for illustration only. Actual colours and finishes may differ slightly due to printing and screen differences.

3.Quotes and orders

• Orders are placed through WhatsApp, email or our Contact page.
• Prices, quantities and estimated production time will be confirmed in a quote before you order. A quote is valid for 14 days unless stated otherwise.
• Your order is confirmed once we have accepted it and received payment (or a deposit, if agreed in your quote).

4.Payment

• Payment must be made by the methods stated in your quote. Prices are in Malaysian Ringgit (RM).
• Production starts only after payment (or the agreed deposit) has been received.
• For orders paid with a deposit, the balance must be paid before your cards are delivered.

5.Design and approval

• For Custom, Premium and Team & Business cards, we will send you a design proof to approve.
• Please check your proof carefully, including spelling, phone numbers, links and logo. Once you approve a proof, we are not responsible for mistakes in it.
• Your order includes up to 2 rounds of changes to the design. Extra changes may be charged.
• If you take more than 30 days to approve a proof, we may treat the order as on hold.

6.Your content

You are responsible for the content you give us for your card and profile, such as logos, photos, text and links. You confirm that:

• you own it or have permission to use it, and it does not break anyone’s trademark or copyright;
• it is not false, misleading, offensive or illegal.

We may refuse or remove content that breaks these rules.

7.Production and delivery

• Production time depends on the card type, design and quantity, and will be estimated in your quote. These times are estimates, not guarantees.
• Delivery is by courier or self-pickup, as agreed. Delivery charges, if any, will be stated in your quote.
• Once your order is handed to the courier, we are not responsible for courier delays, but we will help you follow up.
• Please make sure your delivery address is correct. Extra charges caused by a wrong address will be paid by you.

8.Digital profile service

• Your card links to a digital profile page that we host. You can ask us to update it where your service supports it.
• The card itself has no battery. The phone that taps it needs NFC turned on and an internet connection to open your profile. A QR code is provided as a backup.
• We aim to keep profile pages online at all times, but we cannot promise there will never be downtime, for example during maintenance or problems with our hosting provider.

9.Returns, refunds and replacements

• Faulty or damaged cards: if your card arrives damaged, does not work, or has a mistake made by us, tell us within 7 days of receiving it, with photos. We will repair or replace it free of charge.
• Cancellations: you can cancel for a full refund before you approve your design proof. After you approve the proof, the order cannot be cancelled.
• Cards damaged by misuse, bending, heat, water or normal wear are not covered.

10.Compatibility

NFC cards work with most modern smartphones that have NFC turned on, but we cannot guarantee they will work with every phone model, case or setting. Thick or metal phone cases can block NFC. This is not counted as a fault in the card.

11.Intellectual property

The Leapping name, logo, the Pip character, our card designs and the content on this website belong to Leapping. You may not copy or reuse them without our written permission. You keep ownership of your own logo and content.

12.Limitation of liability

To the extent allowed by Malaysian law, our total responsibility for any claim related to an order is limited to the amount you paid for that order. We are not responsible for indirect losses, such as lost business or missed opportunities. Nothing in these terms takes away your rights under the Consumer Protection Act 1999.

13.Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one on this page when you placed it.

14.Governing law

These terms are governed by the laws of Malaysia, and any disputes will be handled by the courts of Malaysia.

15.Contact us

For questions about these terms or your order, contact us at:

• Email: our Contact page
• WhatsApp: our Contact page